Contact Alreyada Store

Customer service and sales

Contact
Alreyada Store

Choosing appliances, checking a delivery or getting help after purchase? The Alreyada Store team is here to help. Choose the contact option that works for you.

Following up on an order? Have the order number ready. We’ll ask for it during the conversation.

Start a WhatsApp conversation

For questions, purchases and order updates.

01273000070

Contact hours

All times are Cairo local time
Chat and call center
10 am — 10 pm

Every day, including Friday.

Sales chat
Until 2 am

Every day for help with purchases.

Submit or follow up on a complaint
10 am — 10 pm

Saturday–Thursday. Closed Friday.

Shipping confirmation continues on Fridays. You can submit or follow up on a delivery or after-sales complaint Saturday–Thursday.

What can we help you with?

Choose your topic to open WhatsApp with a message that explains what you need.

Buy an appliance

Get help choosing a model, size and payment option.

Start a conversation

Follow up on an order

Ask about your order status or arrange delivery.

Start a conversation

Exchange or return an item

Start your request and our team will review the details.

Start a conversation

Get after-sales support

Tell us about the issue so we can review the next step.

Start a conversation

Prefer to visit us?

See appliances in person at our Nasr City and New Damietta showrooms.

All branches and directions

Opening hours vary by branch. Check your branch on Google Maps for its latest hours and updates.

Alreyada’s AI assistant

Meet Raed, your built-in appliance expert

Compare models by size and budget, and get help with buying through Instagram messages.

Try Raed on Instagram

Your answer could be here

Payment, installments, delivery, warranties and returns. Find the answers in our FAQ.

Explore the FAQs