Alreyada Store FAQs

Order on the Alreyada Store website, buy in one of our branches, or message our sales team on WhatsApp at 01273000070 for help choosing a model and placing your order.

Choose your product and model, add it to your cart, and enter your delivery details. Choose an available payment method and review the order before confirming.

Enter your delivery address at checkout to see the payment options for your order. If cash on delivery is listed, choose it to pay in cash when your order arrives. If card payment is listed, you can pay by card online. For in-store or WhatsApp orders, confirm the payment method with the sales team when you order.

Installment purchases must be approved by the bank or finance provider before the order is prepared for shipping. Start online or in a branch, or ask the sales team for a payment link.

On the product page, select the installment plan option to see the provider, term and monthly payment. Our terms list valU and Aman, as well as banks including CIB, NBE and Banque Misr. Select the provider at checkout and review the total before confirming. Available plans depend on the product and provider at the time of purchase.

See the full installment steps

Before paying again, message customer service on WhatsApp at 01273000070. Share your order number if you received one, the phone number you used at checkout, the amount and the time of payment. If you have a transaction reference, include it so we can check the payment status. Keep your full card details and verification codes private.

To change the address or cancel the order, call us on 01273000070 as soon as possible and have the order number ready. Your options depend on whether the order is being prepared or has already shipped.

Choose standard delivery to your address, book a dedicated delivery at a time that suits you with Alreyada Express, or arrange pickup from a branch.

Alreyada Express is a dedicated delivery service scheduled for a time that suits you. Share your delivery address and preferred time so we can agree on a time and make a dedicated trip for your order. We calculate the fee based on the delivery location and let you know the cost before you confirm the booking.

Tell our sales team your preferred branch and model. They’ll check availability and let you know when your order is ready to collect. Wait for confirmation before going to the branch.

Delivery is to the building entrance. The customer is responsible for carrying the appliance to the apartment door or inside. If the driver agrees to help after handover, you may arrange this directly with the driver for an additional fee paid to them.

This is a separate arrangement from delivery. Alreyada Store does not cover damage caused by carrying the appliance under that separate arrangement after handover. Your statutory rights and Alreyada Store’s obligations under the law still apply.

Check the outside of the box at delivery and verify the model on the label if it’s visible. If you’d like to open the box with the driver present, check with customer service before shipping to find out whether that’s available for your order. If you notice visible damage, take a photo and call us on 01273000070 at delivery.

Yes, we deliver to every Egyptian governorate. Remote addresses may take longer or cost extra depending on the location and the order.

Our shipping policy lists 3–5 business days for Cairo and Giza and 7–10 business days for other governorates. The estimate starts once the order is confirmed and ready to ship. Remote areas may take longer.

Orders under EGP 1,500 carry a delivery fee of EGP 100. Orders of EGP 1,500 or more qualify for free delivery, subject to exceptions. Some governorates or remote areas carry a fee of EGP 200, and Red Sea governorate delivery is EGP 250 per item. We’ll let you know before shipping if your item size or address incurs an extra charge.

See the full shipping policy

Call or WhatsApp us on 01273000070 with your order number and we’ll check its status. Once your order is confirmed and ready to ship, our team contacts you to coordinate delivery.

Installation requirements vary by brand and model. Before buying, ask who is authorized to install the appliance and whether there is a separate fee. Read the appliance instructions before installation or use.

Warranty periods and terms vary by brand and model. If the product page doesn’t state the period clearly, send the model code to 01273000070 so we can confirm it before you buy. Keep your invoice and warranty document after delivery.

Check the service details in your warranty documents or contact us with the model name and order number so we can direct you to the appropriate service provider.

From delivery, you have 14 days for a standard return if the item meets the conditions and is in its original condition, or 30 days if it is faulty or does not match its description. See the policy for eligibility and exceptions.

See eligibility and exceptions

Message us on WhatsApp at 01273000070 and tell us you’d like to exchange or return an item. Have your order number ready so the support team can review your case and arrange collection under the policy.

Our returns policy provides for a refund within one week of receiving and inspecting the returned item. For installment purchases, the refund goes through the original payment method or finance provider, and their processing time varies by provider. The returns policy sets out a separate timeframe for confirmed faults or damage.

See the exchange and return policy

If an item arrives visibly damaged or missing, report it to customer service on 01273000070 within 24 hours of delivery, as stated in the shipping policy. Have your order number ready and tell us what arrived damaged or was missing.

In Nasr City, the Abbas El Akkad branch is at 21 Abu El Atahia Street, opposite the International Garden. The Abu Dawood Al Zaheri branch is at 82 Moaz El Dawla Street, next to NBE. The New Damietta branch is at the start of Lebanon Street, District 3.

See maps and branch details

Send customer service the model name and the branch you plan to visit to check whether it is on display before you go.

External dimensions describe the appliance itself. Cutout dimensions describe the opening required in the countertop or cabinet. Check the exact model’s installation drawing before buying or cutting the opening.

Compare the available width, height and depth with the model’s installation drawing. Check the manual for ventilation and connection requirements. If you need help, send us the model and your measurements.

Check the exact model’s specifications or manual for recirculation support, the required filter type, and whether the filter is included.

Call our customer service team on 01273000070 for questions about buying or delivery, to check an order, or to report an issue after delivery. Have your order number ready if you’re calling about an existing order.

Raed is Alreyada Store’s AI assistant. It can help you compare models by size and budget, understand payment and installment options, and reach the sales team for further help. Try it by messaging @alreyadastore on Instagram.

Try Raed on Instagram

Call or WhatsApp 01273000070 with your order number, model code and a description of the issue. The team will review the case and explain the next step. If you’ve already reported it, include the earlier report details so we can check what’s been done.

Send your order number to customer service on WhatsApp at 01273000070 or email Hello@AlreyadaStore.com to request your invoice or a copy. If you don’t have the order number, share the phone number you used when you bought the item so the team can look up your order.

Email Hello@AlreyadaStore.com. If you’re following up on an order, include your order number in the subject and explain what you need in the message.

Email customer service

Alreyada Store is an Egyptian retailer specializing in built-in kitchen appliances. We also sell home appliances. Browse models online or visit our branches in Nasr City and New Damietta.

Browse Alreyada Store

We started designing and fitting kitchens in 2015. Drawing on that experience, we launched Alreyada Store online in 2020 to make it easier for customers in Egypt to compare, choose and buy built-in appliances.

Read the Alreyada Store story

Our brands include Purity, Kitchen Line, Elba, Gorenje, Bosch, Ariston, Ecomatic, Elica, Simfer and Kumtel. Available models vary by category.

Browse brands

Our built-in range includes ovens, gas and electric hobs, cooker hoods, microwaves and appliance bundles. We also carry dishwashers, washing machines, refrigerators, freezers, water heaters, air conditioners and small appliances.

Get Dollars owns and operates Alreyada Store. The commercial registration number is 139812 and the tax ID is 555-029-530. Its head office is at 21 Abu El Atahia Street, off Abbas El Akkad Street, Nasr City, Cairo.

See legal information