Exchange and Return Policy

Alreyada Store Customer Service

Exchange and Return Policy

Find out when you can return an item, what conditions apply and how to request an exchange or return.

Message us on WhatsApp01273000070
14
days from deliveryFor standard returns when the item is in its original condition, with all packaging and accessories.
30
days from deliveryTo request a return for a defective item or one that does not match its description, subject to the policy terms.

Submitting a request

How to request an exchange or return

  1. Submit your request

    Call us or contact us on WhatsApp at 01273000070.

  2. Arrange pickup

    We’ll arrange for one of our shipping providers to collect the item.

  3. Pack and hand over the item

    Repack the product in its original packaging and hand it to the courier.

  4. Get a refund or replacement

    Once the item arrives at our warehouse and we’ve inspected it, we’ll issue a refund or send a replacement within one week.

Terms and exceptions

Exchange and return FAQs

When does the 14-day return window apply?

14 days from the date you receive your order.

The item must be in its original condition, with all packaging and accessories.

When does the 30-day return window apply?

The 30-day window starts on delivery and applies to defective items or items that do not match their description, subject to the policy terms.

The product must be returned in the condition it was received in, with its original box and packaging intact.

Once our inspection confirms the defect or damage, we’ll refund the full price of the product and any shipping charges within 7 days of your return request.

When will the courier contact me?

The courier usually contacts you within 3–5 days of your return request to collect the product.

When will I get my refund or will my replacement be shipped?

Once the item arrives at our warehouse and we’ve inspected it, we’ll issue a refund or send a replacement within one week.

If you request an exchange, delivery of the replacement may take longer depending on stock availability and shipping arrangements.

When can’t I return an item?

  • The return window has passed (14 days, or 30 days for items that are defective or do not match the description).
  • The item has been used or damaged, or any of its original components are missing.
  • The defect is covered by the manufacturer’s warranty.
  • A consumable item has been opened or installed.
  • The serial number has been tampered with or removed.
  • Any original packaging, labels, accessories or gifts are missing.

Need help with your request?

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